Shipping policy

📦 Order Processing Time

  • How long it takes to prepare an order before shipping (e.g., 1–3 business days)
  • Cut-off times for same-day processing
  • Delays during weekends or holidays

🚚 Shipping Methods & Delivery Time

  • Available options (standard, express, overnight)
  • Estimated delivery times (e.g., 3–7 business days)
  • Differences between domestic and international shipping

💰 Shipping Costs

  • Flat rate, calculated at checkout, or free shipping
  • Conditions for free shipping (e.g., minimum order amount)

🌍 Shipping Locations

  • Countries or regions the business ships to
  • Any restrictions (e.g., no delivery to certain areas)

📍 Order Tracking

  • Whether tracking is provided
  • How customers receive tracking details (email/SMS)

⚠️ Delays & Issues

  • Possible delays due to weather, customs, or courier issues
  • Disclaimer that delivery times are estimates

🏠 Incorrect Addresses

  • Responsibility of the customer to provide correct details
  • Fees for re-shipping if an order is returned

📭 Lost or Damaged Packages

  • What to do if a package is lost or arrives damaged
  • Timeframe for reporting issues

🛃 Customs & Duties (for international orders)

  • Whether customers must pay import taxes or duties