Return & Exchange Policy
At Zolvex Watches, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Return & Exchange Duration:
You can request a return or exchange within 1-2 days of receiving your order.
Eligibility for Return/Exchange:
- Product must be unused and in original condition
- All original packaging, tags, and accessories must be included
- Product should not be damaged or worn
Exchange Policy:
If you received a defective or wrong product, we will offer a free exchange. Our team will guide you through the simple exchange process.
Return Policy:
If you wish to return the product for personal reasons, return shipping charges may apply.
Refund Policy:
- Refunds are processed after product inspection
- It may take 5–7 working days to complete the process
- Refund method will be discussed with the customer (bank transfer or other options)
How to Request a Return or Exchange:
- Contact us through our Contact Us page or WhatsApp
- Provide your order number and reason
- Our support team will assist you step by step
Important Notes:
Zolvex Watches reserves the right to رفض (reject) any return request that does not meet the above conditions.
